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 Frequently Asked Questions

How does it work?

You are just 4 simple steps away from your own Ultimate personalized Gift!

1. Choose. Choose one of our many products featured at  Mypixelpress that you would like to personlize

2. Upload. Upload your favorite picture anything you would like Mypixelpress to print and customize the item just for you!

3. Customize. Further Customize it with optional text, name, love note anything you would like.

4. Enjoy! Once your receive your item(s).

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Returning Damaged / Defective Items? Cancel Order

Your satisfaction is our top priority. If you Are not absolutely satisfied with your purchase, you can return it for a full exchange within 30 days of receipt (regardless of customization)

Instructions for cancelling your order

All modifications/cancellations can be easily done by signing into your account on the domain the order was placed.

You can click on one of the following link to view your order history.

You may also follow these steps to get to your order history. Once there you are able to cancel the order:

1. Login to your My Pixel Press account
2. Click My Account
3. On the left side under the heading My Account at a Glance... Click ORDER HISTORY
4. Click on the order id you want to cancel
5. Click on view order status (on the right side of page)
6. Click on the Cancel Order button (bottom of page)

If the Cancel Order button does not appear, it is because your order has already been queued for production and/or shipment. If this is the case, your order is now beyond the point where we can halt the production and shipment of your items. However, please understand that we still have a return/refund policy for unwanted orders. Feel free to contact our customer support team in order to request a return authorization

 

  • In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.

    If the damage / defect cannot be verified via email contact, the item may be required to return to Mypixelpress for inspection before a determination can be made as to the state of the product.

Who covers the return shipping cost?


Mypixelpress will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Mypixelpress representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Mypixelpress reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Mypixelpress support as to how the return should be handled prior to placing the items back in transit to Mypixelpress.

  • How to request an RMA (Return Merchandise Authorization)

Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.

  • Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
  • Select "Return Authorization Request" as the topic for your contact.
  • Once the topic is selected, you will be asked to define the product that you are requesting authorization for.
  • Use the Attach Documents field to proactively provide digital images of damaged or defective products

 

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Item Arrived Broken?

My Pixel Press offers a 30-day money back guarantee on all products. If your order was damaged in transit simply fill out our request form to have it replaced. Please note: Shipping charges are only refundable if your return is a result of an error made by Mypixelpress.com.

 

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Dishwasher and Microwave Safe?

Mypixelpress Custom Mugs

Mypixelpress's mug and drinkware products offer vibrant colors for your photos, designs, and text on the best quality materials anywhere.

Mypixelpress ceramic and stainless steel mugs are designed to keep your favorite beverages hot as you drink in style.  Our new printing process will ensure that your colors will stay brilliant as you sip from your mug every day. Choose from a variety of styles, colors and sizes (nearly 30 options available). Most styles are Microwave and Dishwasher safe. (See individual product descriptions for Dishwasher and Microwave instructions.)

Mypixelpress Custom Mugs are 100% ceramic.
Mypixelpress Custom Frosted Mugs are 100% glass.
Mypixelpress Custom Steins are 100% ceramic.
Mypixelpress Custom Travel Mugs are 100% stainless steel.

For more information on available colors and sizes by style, please go here: mypixelpress.com/personalized-gifts/custom-drinkware.html

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Affiliate Program

How Does It Work?

  • 1. When you join our affiliate program, you will be supplied with a range of banners and textual links that you place within your site.
  • 2. When a user clicks on one of your links, they will be brought to our website and their activity will be tracked by our affiliate software.
  • 3. You will earm a commission based on your commission type.Sign Up Here (It's Free) .
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Fundrasing?

Personalized Items create a unique one of a kind fundraising opportunity.


Mypixelpress used for fund raising activities can give back between $3 and $10 dollars per item! This is a huge profit margin for the kids and the school systems that they are trying to help.

Personalized Gifts can be marketed in many different ways:

1. School colors and mascots could be added to a item and sold as a school specific memento.

2. Students can suggest that a personal picture be added to the specific item.

3. Personalized Items can be used as a wedding favor,birthday gift or ornament for Christmas

4. Can be bought and donated back to the school for special events, field day prizes or gifts for good grades.

Obviously, there are many ways that these Personalized gifts can be used to help out the kids and the only limit, really, is your imagination!

You can contact us at anytime to set up your Fundraising needs!By clicking the link below

Fundraising

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We look forward to serving you and to continuing to deliver the best Custom printed Gifts to our customers worldwide!

The Mypixelpress team